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<\/p>\nIn the modern competitive world, the demand for increased customer service means that businesses are having to go to greater lengths to stand out from the crowd.\u00a0 Here are some simple, cost effective ways to improve your customer focus and increase customer retention.<\/p>\n
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Having a Customer Database is a really important part of building a business and ensuring that your customers get the correct level of service.\u00a0 Tracking their basic information and what they have purchased allows you to track business progress and develop those customers further.\u00a0 Having a customer database means you can quickly call up information about previous purchases, potential upcoming business and booked appointments.\u00a0 Without a good way to track these things you are much less likely to provide a consistent level of customer service and reliability.<\/p>\n
When your customers contact you, It\u2019s important to respond in a timely fashion.\u00a0 Its not necessary to respond in the middle of the night or at weekends, but customers do appreciate a prompt response, even if its just to say that you have received their message and you will get back to them soon.<\/p>\n
Here\u2019s a good article from Toister solutions, which describes the expectations on response time from different age groups. \u00a0https:\/\/www. toistersolutions.com\/blog\/2018\/4\/15\/how-fast-should-a-business-respond-to-an-email.\u00a0 Interestingly, the older generation seem to have the highest expectations for response times to be less than an hour.<\/p>\n
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Making it easy to purchase your services is key improving customer satisfaction and sales.\u00a0 It\u2019s a huge barrier to sales for many of your potential customers if they cannot easily buy your services online or locally.\u00a0 You can build your own website and try to market it,\u00a0 but his is expensive and difficult. The best way to make your services easy to buy, is to be enrolled in a marketplace that already has the infrastructure in place to deliver your product to your target market. \u00a0https:\/\/www.nubilo.co.uk\/<\/a> \u00a0is a Service Marketplace that provides exactly this.<\/p>\n \u201cThe Secret art of the follow up\u201d is one of the most effective ways to develop your potential customers and increase repeat orders.\u00a0 So much potential business is lost due to a lack of follow up with your customers.<\/p>\n Keeping customers warm by touching base every now and then, or reaching out to them proactively to let them know that they are due for another one of your services is a very effective way to increase sales and increase the revenue from each of your customers.\u00a0 But its important to do this in a way that is not pushy and aggressive or desperate.\u00a0\u00a0\u00a0 Using a tool that manages their orders and automatically enrols them for repeat custom at an interval of their choosing is an effective way of getting them to book repeat custom, but leaving the customer feeling in control.<\/p>\n Making your business accessible is an important way to improve customer Service and Customer Focus.\u00a0 This means it needs to be easy for people to find your business, communicate with you and order your services.\u00a0 \u00a0\u00a0There are lots of ways you can make your business more accessible.\u00a0 Having a presence on Facebook, Instagram, Twitter. But all of these require a lot of effort to build an audience and they are not native marketplace platforms.\u00a0\u00a0 Ideally you want to use a marketplace platform that makes your business accessible to your target market without you having to invest in lots of advertising and audience building.\u00a0\u00a0 You also want to be targeting your market based on their location and suitability to your business.<\/p>\n As an expert at what you do, it\u2019s a great idea to help and support your current and future customers with advice and experience.\u00a0 Becoming a go-to person for expert advice and guidance is a great way to build trust and develop the client relationship.\u00a0 \u00a0\u00a0Answer questions and create a catalogue of guidance for your customers which shows that you know what you are talking about and have the experience and skills to help your customers solve their problems.<\/p>\n As an expert in your chosen business area, you are most likely able to anticipate the hidden needs of your customers and offer them solutions to problems that they may not yet fully have realised were problems at all.\u00a0 Good communication is key and helping your customers where they want it and guiding them where they need it is a sign of great customer service.\u00a0 Respond to requests and provide information that helps your customers realise why they need your business.<\/p>\n Modern life is all about convenience and that goes for paying for service in your home too.\u00a0 Customers should be able to pay online and track their orders, even for something as straight forward as window cleaning.\u00a0 Your business needs to be able to supply digital invoices and support a range of online payment options.\u00a0\u00a0 Nubilo provides this and allows customers to track their payments and re-order through their own customer portal.\u00a0\u00a0\u00a0\u00a0 Give your customers the individualised care they deserve and make it easy for them to consume your business with a Services Market place such as Nubilo.<\/p>\n <\/p>\n I hope you enjoyed this Article.\u00a0 There are loads more like it to come as we follow the development of Nubilo.<\/p>\n <\/p>\n Nubilo is a \u201cHome Services Marketplace\u201d where you can manage your home or develop your home services business. Nubilo provides Property Asset Management tools for simplifying the management of your home, and Business Management tools to help small businesses grow.<\/p>\n <\/p>\n Check out the Nubilo Blog and Help pages for all the latest information on the evolution of the Nubilo Marketplace: https:\/\/www.nubilo.co.uk\/blog\/<\/a><\/p>\n Checkout our Latest Articles for tips and tricks to manage your home better: https:\/\/www.nubilo.co.uk\/articles\/<\/a><\/p>\n <\/p>\n4.\u00a0\u00a0\u00a0 Follow up<\/h1>\n
5.\u00a0\u00a0\u00a0 Be Accessible<\/h1>\n
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<\/p>\n6.\u00a0\u00a0\u00a0 Become a Trusted Advisor<\/h1>\n
7.\u00a0\u00a0\u00a0 Anticipate Hidden Needs<\/h1>\n
8.\u00a0\u00a0\u00a0 Make it easy to pay for your services<\/h1>\n